If you previously have had internet connection, but have installed an Antivirus/Firewall, you will need to try removing or disabling the software to see if this is the cause of you not being able to connect to the internet.
Likewise, if you have performed a Factory Recovery of the unit and can no longer gain access to the internet, you may have the trial version of Bullguard installed. If you do not complete the trial, it may try to protect you after the trial has expired by blocking network communications.
If you need to remove your antivirus/firewall product, as an example if you have, Bullguard please follow this procedure (this will vary from manufacturer to manufacturer so please read your antivirus/firewall manual).
- Click ‘Start’
- Click ‘All Programs’
- Click on ‘Bullguard’ (this will have a small yellow folder icon by it)
- Click ‘Uninstall’
- Follow the on screen prompts to uninstall the software.
- When the un-installation is complete, you will need to restart your machine to refresh all the settings.
- Right click on My Computer and left click on Manage
- Wait for the Computer Management screen to appear
- Left click the option for Device Manager
- Look in the list for Network Adaptors
- Expand this section so you can see the option for Realtek RTL8168
- Right click on this option
- Left click on Update Driver
- Choose ‘No, not this time’ when Windows asks you if you would like to search on-line, and then click Next
- Choose the option to ‘Install from a specific Location’ and click Next
- Choose the option ‘Don’t search, I will choose the driver to install’ and click Next
- Select the item in the list for Realtek RTL8168D
- If you do not have a RTL8168D, choose the standard RTL8168. DO NOT CHOOSE RTL8168B
When it has completed the installation, you will need to power reset the machine.
- Remove all connections and press the power button 10 times.
- Reconnect all the cables and after the machine has loaded, please try accessing the internet/network again.
Windows Vista & 7